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We will always provide easy ways for you to contact us. Our Data Protection Officer [email protected] is happy to answer any queries you have, at any time.
We may collect personal information from you when you interact with Havant & East Hants Mind. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, make a donation to us, ask a question about mental health, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And, this may be when you phone us, go onto our website, through the post, or in person.
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number, as well as information you provide in any correspondence between us.
We may also collect health information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Havant & East Hants Mind emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
We use cookies and other technologies to collect information about you when you visit our site, use our services (or view online advertisements). We may collect information about the Web pages you view, links you click, and IP address.
You can also visit our website and use some of our services without revealing any information about yourself. We collect only the domain names and not the e-mail addresses of the visitors. We use this information to measure the usage of our site and to improve the content of our site.
Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. These preferences are stored in a file on your computer’s hard disk drive. For example, a cookie would contain your preferred country of residence, so we do not have to ask you this question each time you visit.
Our website uses both persistent, session cookies and Third-party cookies.
For more information about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser’s help menus or visit the aboutcookies website.
We may use your personal information to:
To do some of this, East Hants Mind may share your information with our trusted partners and suppliers, but is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete it when it is no longer needed.
If you contact us at Havant & East Hants Mind by email, phone or in person, you may choose to provide details of a sensitive nature.
We only use it for the purposes of dealing with your enquiry/ support needs as agreed with you, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances.
Exceptional circumstances would include safeguarding concerns, for example:
And or other serious concerns, for example details of a serious crime, for example:
If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.
Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.
We’d like to keep our all valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where you have given us your consent, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and how you can continue to help us in this important mission.
Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us on [email protected]
You consent to Havant & East Hants Mind transferring your information to countries or jurisdictions which may not provide the same level of data protection as the European Economic Area (“EEA”). At present, Havant & East Hants Min does NOT transfer nor store your personal information outside the EEA. If we chose to do so in the future, we will update this Policy and we will comply fully with our legal obligations as a data controller and take all steps necessary to ensure that your personal information is treated securely and in accordance with legislation.
The personal information we collect about you will be used by our staff (and volunteers) in Havant and East Hants Mind so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.
This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
We take the security of your personal information extremely seriously.
We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
And, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid or performance of a contract with the NHS or local authority).
Here are some of the ways we protect your personal information:
Legal Basis: Please note we have entered into contracts with other organisations to provide some services for us or on our behalf. These organisations may process your data and therefore could be identified as ‘data processors’ acting under instruction.
Below are their details and a brief description of the functions they carry out on our behalf:
Charitylog database (Dizions Ltd) – will be used to record referrals, case notes and outcomes for services including the Adult Safe Haven pilot.
Charitylog’s privacy policy may be found here.
Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
You may ask us at any time to correct or remove information you think is inaccurate. You have a right to know what personal information Havant & East Hants Mind holds about you.
You can ask us to update your details, or request a copy of your personal information we hold, by contacting Havant and East Hants Mind:
Writing: Havant & East Hants Mind, Leigh Park Community Centre, Dunsbury Way, Havant, PO9 5BG
Tel: 02392498916
Email: [email protected]
Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy so please check this Policy to see if any changes have been made that are important to you. Where appropriate, changes will be notified to you by email.
This Privacy Policy (version 2.0) was last updated on 24/02/2020.
Here at Havant & East Hants Mind (“Mind”/”we”/”us”), we are committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.
For further information about our privacy practices, please contact our Data Protection Officer by:
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